B2B fails to
find a selling point
FT.com site; Feb
22, 2001
Just a year ago B2B online exchanges were being launched at
an alarming rate. Before the fad cooled off there were more
than 1,000 exchanges on the internet specializing in
everything from dairy supplies to computer components.
After some $25bn of venture capital investment during 1999
and 2000, the independent B2B exchange is rapidly going the
way of the dotcoms. By some estimates, 80 per cent of
independent exchanges will be out of business by the end of
this year.
A study conducted by McKinsey & Co, in collaboration
with Stanford University, tells it all. The research team
analysed the operational performance of 60 independent B2B
marketplaces that topped the lists in their sectors, over a
recent four month period. Among the most shocking findings of
the study: the median number of transactions handled by each
independent exchange in September was just one.
In other words, the B2B exchange experiment failed.
One of the reasons for the demise of independent B2B
exchanges is that they are not attractive to sellers. While
B2B exchanges may have offered an opportunity for buyers to
lower costs, they did so to the detriment of suppliers.
Leaving internet wizardry aside, these open marketplaces
were expecting sellers to line up their products next to those
of their competitors and watch buyers bid down prices. Quite
rightly, suppliers concluded that this was not a good way to
do business. Only in industries where buyers have ganged
together to force the hand of sellers have the independent
exchanges survived.
Today "private marketplaces" are in vogue. These enable a
single buyer ¤ typically a large corporation ¤ to streamline
purchasing of both direct and indirect goods as part of a
broader supply-chain management strategy.
The private marketplace is a less hostile environment for
sellers than the open forum of an independent exchange, but
sellers are still the underdogs, says Daphne Carmeli, chief
executive of Metreo, a one-year old Silicon Valley company
that has developed sell-side e-commerce tools.
"Suppliers of manufactured goods are inundated with
requests for quotations,Œ she explains. "They need to know
whether, and how, to respond to these requests."
Variables may including price, delivery date, the profit
margin on a specific product, the quantity of goods ordered
and so on. "The seller must manage a set of complex tradeoffs
in real time, while ensuring that any deal he strikes meets
his business goals."
Too often, sellers do not really know whether they are
doing profitable deals, or whether they are maximizing the
profitability of the deals they are striking. These pressures
have been exacerbated by the pace of e-commerce, which forces
rapid responses from suppliers.
Metreoˇs tool set, which is based on a mathematical model
originally designed for use in network bandwidth optimization,
automatically ranks and scored requests for proposals
according to a companyˇs predefined criteria.
The system can recommend whether to approve a deal and how
to improve the terms of the deal. Records are also created of
negotiations so that a company can learn how they are winning
deals and what may be causing them to lose business.
While it may be too soon to tell whether Metreo can carve
out its own market niche, the startup company has identified
two very important issues. First, trade is a two way street
and unless sellers and buyers are comfortable in a new
marketplace, they will not participate. Secondly, Metreo is a
pioneer in recognizing that real-time information is the true
advantage of online marketplaces, and indeed of all aspects of
e-business.
The name of the next game in B2B is "real-time" or dynamic
business process optimization.
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